ARL member libraries choose Desk Tracker more than any other public service statistics solution.
Our subscribers include public and special libraries, and academic institutions from research universities to technical colleges, in the United States, Canada, Australia, and Europe.
UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK
Research University
- “By looking at the patterns we can ensure we are using our staff resources wisely.”
- “With the data at our fingertips we can make shifts in policy quickly, based on facts.”
- “Desk Tracker saved us a day or two of time in not having to total up paper statistics for our year-end reports.”
ARLINGTON HEIGHTS MEMORIAL LIBRARY
Public Library
- “Our subscription to Desk Tracker is yielding a substantial return on our investment.”
- “The enthusiasm for the efficiencies Desk Tracker could give us was contagious.”
- “Desk Tracker has enabled us to greatly reduce the amount of staff time it takes to tally statistics and produce reports.”
EASTERN WASHINGTON UNIVERSITY
Masters University
- “We now have a more complete and accurate picture of the activity at our service desks.”
- “When we meet with the dean or division heads, we can advocate for policy decisions using solid data.”
- “Desk Tracker has reduced the inefficiencies associated with data collection.”
UNIVERSITY OF CHICAGO
Research University
- “Desk Tracker allows the library to standardize the way public service desks throughout the system gather statistics. Subject specialists use Desk Tracker to log student and faculty office visits and e-mail activity, enabling them to quantify their work. Staff use Desk Tracker’s instruction tabs to capture data related to instruction activity, which has historically been difficult to track.”
The Revs Institute
Special Library
- “[Desk Tracker Live] improves service and record keeping, and the customer service offered by Compendium is outstanding.”
- “You don't need technical expertise to implement and use Desk Tracker Live. I'm not a technical person and I set the whole thing up. If I can do it, anyone can.”
- “Desk Tracker Live gives us the ability to capture every interaction.”
- “Without adequate statistics we wouldn't be in a position to understand our staffing needs.”